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Grosvenor Casino Review

Published: Last Updated: July 2017
4.4/5
Grosvenor Casino Logo
QUICK REVIEW
  • £20 No Deposit Bonus
  • Game of The Week Promo
  • Play Points for Gifts
  • Game Selection 4.7/5
  • Bonuses & Promotions 3.8/5
  • Mobile Options 4.6/5
  • Banking Methods 4.4/5
  • Safety & Security 4.7/5
  • Software 4.7/5
  • Customer Support 4.0/5
Overall Rating
4.4/5
VISIT SITE

Players Love It Because

  • The Grosvenor brand is huge in the UK
  • Top slots are just clicks away
  • Works on mobile devices
  • Loyalty card can be used in land-based casinos
  • Accepts big online payment methods
  • Comes up with new promotions all the time

Hits & Misses

Grosvenor Casino - The best Bits

  • Site features games from NetEnt, IGT, Microgaming, Novomatic, WMS, and more
  • Promotions reward players every week
  • Hosts a large live casino
  • Loyalty rewards available on desktop & mobile
  • Great variety of online slots

Grosvenor Casino - What Needs Impovement

  • Small welcome bonus
  • Customer support is not open 24/7
  • Downloadable client not available

Quick Facts

  • DEPOSIT OPTIONS
  • COMPATIBLILITY
  • HEADQUARTERS
    London, UK
  • FOUNDED
    2007
  • PAYOUT SPEED
    1 - 5 Days
  • FAVOURITE GAMES
    Video Slots
    Live Roulette
    Live blackjack
    Classic Roulette
  • PLAYERS
    150,000+
  • CUSTOMER SERVICE
    08:00 - 23:59 Phone, Email, and Live Chat
  • WEBSITE
    grosvenorcasinos.com
  • PAYOUT PERCENTAGE
    95.74%
ALTCASINO

Games Selection 4.7/5

It is hard to argue that video slots are not the main attraction for Grosvenor players and this doesn’t come as surprise. The spinning reels found here are not your regular machines and instead have style for their unique themes while including all sorts of functions meant to generate prizes. The tab for Slots & Games will also display categories for arcade and video poker and they are certainly worth a look.

Roulette, blackjack, and other table games are provided in a separate category, along with video poker, and they come with guides for new players to learn the ropes. For a more realistic casino experience, Grosvenor hosts its own live casino with beautiful dealers behind the Grosvenor tables. It is actually the only casino operator to have dedicated live UK dealers and the HD video combined with the gaming interface makes it all very simple.

  • Roulette
  • Slots
  • Video Poker
  • Baccarat
  • Blackjack
  • Craps
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Bonuses & Promotions 3.8/5

The bonuses and promotions from this operator are known to change fairly often but at the time of making this Grosvenor casino online review, our experts found the welcome offer to be quite underwhelming. This is because the online casino is only offering a no deposit bonus of £20 right now and it comes with some strings attached. The biggest one is the fact that players have to be existing members of one of the 56 casinos located in the United Kingdom to even get the bonus on the website.

  • £20 Bonus
  • Weekly Promotions
  • Loyalty points on bets

Where Grosvenor Casino brings it back is with the promotions that can generate nice prizes. Some of the common offers available here are triple points on games during the weekend, game of the week with double points, and random giveaways. However, every promotion is only available for a specific period of time so players are really encouraged to check the corresponding page often to get in on the action. Some promotions can be pretty big and last for a few weeks while awarding a lot of money to participants. All bets placed in land-based Grosvenor casinos, on the online casino, and on the mobile platform will generate Play Points that can be collected on the special card and used to buy gifts from the store.

Mobile Options 4.6/5

A wide range of games is available on mobile devices running Android, iOS, or other operating systems. Mentions of the mobile casino can be found on the website at all turns and this shows how much effort Grosvenor has put into making sure players can always have betting options at their fingertips. The ideal way to play is to access GrosvenorCasinos.com from a compatible device and just login or register. An existing account can be used on the mobile site and on the desktop one with access to the same functions and funds.

There is no downloadable app for Android but the Grosvenor review did find an up-to-date application on iTunes for Apple devices using iOS 8.0 or a newer version of the operating system. It works very well and it keeps the style of the casino operator while not sacrificing the looks of the games. Through the app and from the instant mobile casino, players can find a good amount of games and enjoy the same promotions. Sometimes, Grosvenor launches exclusive offers for mobile users.

Banking Methods 4.4/5

While the cashier will mostly show the standard banking methods, the limits available for transactions are big enough to really please all types of casino online players. For the purpose of this Grosvenor casino online review, accepted payments were as little as £5 per transaction but they easily went up to more than £10,000. Also, withdrawals are limited at £10,000 for one transaction, so cashing out the winnings won't be difficult.

Cards are definitely the most convenient option and they can be from Visa, Delta, or MasterCard. The online casino also allows web wallets as part of its banking system and users can select Skrill, PayPal, or NETELLER when they want to add or withdraw money. Paysafecard vouchers are pretty big in the UK, so it is not a surprise to see them accepted by the operator. It can take up to five days to get the money out of the account but this timeframe is usually much smaller.

Safety & Security 4.7/5

Grosvenor really doesn’t leave anything to chance when it comes to security. Everything is handled with advanced technology that makes the casino online safe at any time and for every user. This includes secure connections and a privacy policy that is respected in full. It does mean that the casino follows the current regulations for cookies and personal data. It even provides a detailed table for the different types of cookies and information collected and for what purpose, along with the expiration dates. Each and every bet is safe and this comes with a guarantee from one of the largest casino operators in the UK.

Certified Secure & Fair by

  • eset
  • gamcare
  • verisign
128-bit SSL encryption

Software 4.7/5

While Grosvenor Casino used to be primarily powered by IGT, the platform was recently updated and more developers were added. Now, players can find titles from multiple software providers that include some of the biggest names in the industry. However, the full collections are not featured and instead the casino uses only selected games to create a special selection of more than 300 slots from Microgaming, NetEnt, IGT, Williams Interactive, Novomatic, Ash Gaming, NextGen Gaming, and more. The website has also been updated and a downloadable version is no longer available for UK players.

The good part about the software is that most games come with buttons for Play Now and Demo Play. While the former will require users to be signed in and have funds in their account, the latter is great for checking out the actual games before even registering with the casino. High-end graphics can be found throughout the collection and the many big titles will certainly appeal to experienced casino online players.

Support Details

  • Opening Hours: 8:00 - 23:59
  • Live chat
  • Telephone
  • Email

Customer Support 4.0/5

The customer support team works every day from 08:00 to 23:59 and, while the service is not 24/7 like on other big online casinos, it's very helpful and should be useful for players. For the actual ways of contacting the staff, the operator recommends calling a local Grosvenor Casino first since they can help out with most questions. There is also a toll-free phone number for the site, a live chat function, and an email address. Grosvenor lists its PO address in London for sending mail.

Final Thoughts 4.4/5

Grosvenor has some unique characteristics that became obvious when looking at the details. First of all, the brand is massive and there are plenty of advantages that come with playing at a reputable casino operator, especially when its reach includes more than 50 land-based establishments. The move to the internet was done really well and the collection of games available for the Grosvenor is awesome thanks to the different developers.

The welcome bonus is small but the many promotions available each and every month more than make up for the lack of a first deposit bonus. Plus, combining the online experience with bets in casinos can be very advantageous with the Play Points adding up on the card.